Help and support
Frequently asked questions
Find answers about using Dropsauce, managing your account, Premium, billing, and troubleshooting.
Getting Started
Do I need an account to use the app?
No. You can use the app without an account and save recipes locally on your device.
Create an account if you'd like to upgrade and sync your library across devices.
Does the app work offline?
Yes. You can create, edit, and view recipes without an internet connection.
If you have Premium, changes sync automatically when you reconnect.
How do I add my first recipe?
Tap the '+' button in the tab bar, then choose 'Recipe'.
You can type it manually or import a PDF or image.
How do collections work?
Collections are your main library. They include your recipes, imports, notes, and shopping list.
You can group recipes into folders to organize them by category, cuisine, or occasion.
Account & Data
What are the limits of the Free plan?
The Free plan includes:
Up to 100 recipes
Up to 10MB per import file (PDF or image)
Up to 50MB total storage for imports and images
Unlimited notes
Full offline access on this device
You can upgrade anytime to remove recipe and storage limits and enable cloud sync.
What happens if I reach the Free plan limit?
If you reach the recipe or storage limit, you won't be able to add new recipes or imports until you free up space or upgrade to Premium.
Your existing content remains accessible.
Why can I not save more recipes, notes, or imports if I have not hit the Free plan limits?
Free plan limits are app limits, but your device still needs enough available storage to save new data.
If your phone is low on space, imports or images may fail even when your plan limits have not been reached.
Try freeing up device storage and then import again.
What happens if I don't upgrade?
Your recipes stay safely stored on this device.
If you uninstall the app or switch devices without Premium, your recipes won't automatically transfer.
You can upgrade anytime to sync them.
What happens if I change phones?
With Premium, install the app and sign in. Your recipes will sync automatically.
Without Premium, your recipes remain on your original device.
Are my recipes private?
Yes. Your recipes and files are private to your account.
We do not access or share your personal content.
How do I change my email or name?
Go to your Profile settings to update your account information.
Billing
How do I upgrade to Premium?
Go to your Profile tab and select Premium.
Choose monthly or yearly and confirm through the app store.
Can I cancel my subscription?
Yes. You can cancel anytime from your Apple or Google subscription settings.
Premium remains active until the end of your billing period.
Can I switch between monthly and yearly plans?
Yes. You can switch at any time through your app store subscription settings.
Features
What does the shopping list do?
The shopping list gathers ingredients from your recipes in one place so you can check items off while shopping.
Troubleshooting
My recipe didn't import correctly
Try importing again with a clearer source.
You can always edit the recipe manually to fix missing fields.
The app feels slow
Close and reopen the app.
Make sure your device has enough free storage and a stable internet connection.
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